Service & Contact

Notify our claims department as soon as possible when damage occurs. This allows us to immediately open a claim file, start the report, and, if necessary, appoint an expert. In non-urgent cases, you can report the damage via the website or by email. In urgent situations, it is best to contact your regular contact person by phone.

To process your claim quickly, we ask you to provide as much relevant information and supporting documents as possible. Please consider including:

• A clear description of the incident
• Photos of the damage
• Quotations or estimates
• Purchase invoices
• Police reports or reports from emergency services, if available
• In case of a car accident, the completed European accidentstatement

Depending on the type of damage, additional documents may be required.

Always take the necessary measures to prevent further damage. Preferably, only carry out definitive repairs or replacements after approval from the insurer or the appointed expert. Are urgent repairs needed to continue your business operations? If so, contact us in advance and keep all possible evidence of the damage.

Yes. Changes within your company can impact your insurance. For example, think of a change in your activities, a relocation, an expansion of your buildings or machinery, the purchase of additional company vehicles, growth in the number of employees, or an acquisition.

Therefore, be sure to inform your regular contact person at Van Dessel in time. We will review which adjustments are necessary and ensure that your insurance program continues to match the evolution of your business. This way, you prevent certain risks from being insufficiently or not insured at all.

As an independent insurance broker, we compare insurance solutions from various insurers. This allows us to advise your business objectively and develop an insurance program tailored to your activities, sector, and risks.

You can report a claim via our website or MyBroker 24/7, or through your regular contact person. We will guide you through the entire claims process and closely monitor your file. 

Please contact us first before carrying out definitive repairs. Of course, you may take urgent measures to prevent further damage. Always keep photos and any damaged parts as evidence.

Provide us with as much information as possible about the incident, such as:

• A clear description of the facts
• Photos of the damage
• The European Accident Statement (in case of a traffic accident)
• Any invoices, quotations or other supporting documents

Depending on the type of damage, additional documents may be required.

Yes. An address change can impact various insurances, such as your home insurance, family insurance, car insurance or legal assistance insurance. Therefore, please notify us of your new address as soon as possible. We will review which adjustments are necessary and ensure that your insurances continue to match your new situation correctly.

Yes. We are happy to analyze your current insurance policies to see if your coverage still matches your life situation. This helps you avoid double insurance or gaps in your coverage.

As an independent insurance broker, we compare insurance solutions from various insurers. This allows us to provide you with objective advice and propose an insurance policy that suits your personal situation, without being tied to a single insurance company.