Frequently Asked Questions

Do you have a question about your insurance or our services? On this page, you will find answers to the most frequently asked general questions from both individuals and businesses.

Are you looking for information about a specific insurance policy? The related frequently asked questions can be found on the detail page of that insurance. This way, you always receive information that matches the insurance product you are interested in.

For entrepreneurs

My business is changing. Do I need to have my insurance policies adjusted?

Yes. Changes within your company can impact your insurance. For example, think of a change in your activities, a relocation, an expansion of your buildings or machinery, the purchase of additional company vehicles, growth in the number of employees, or an acquisition.

Therefore, be sure to inform your regular contact person at Van Dessel in time. We will review which adjustments are necessary and ensure that your insurance program continues to match the evolution of your business. This way, you prevent certain risks from being insufficiently or not insured at all.

Why should I choose an independent insurance broker?

As an independent insurance broker, we compare insurance solutions from various insurers. This allows us to advise your business objectively and develop an insurance program tailored to your activities, sector, and risks.

May I carry out repairs immediately?

Always take the necessary measures to prevent further damage. Preferably, only carry out definitive repairs or replacements after approval from the insurer or the appointed expert. Are urgent repairs needed to continue your business operations? If so, contact us in advance and keep all possible evidence of the damage.

What information do I need to provide when reporting damage?

To process your claim quickly, we ask you to provide as much relevant information and supporting documents as possible. Please consider including:

A clear description of the incident
Photos of the damage
Quotations or estimates
Purchase invoices
Police reports or reports from emergency services, if available
In case of a car accident, the completed European accidentstatement

Depending on the type of damage, additional documents may be required.

How do I report a claim?

Notify our claims department as soon as possible when damage occurs. This allows us to immediately open a claim file, start the report, and, if necessary, appoint an expert. In non-urgent cases, you can report the damage via the website or by email. In urgent situations, it is best to contact your regular contact person by phone.

For individuals

May I have the damage repaired immediately?

Please contact us first before carrying out definitive repairs. Of course, you may take urgent measures to prevent further damage. Always keep photos and any damaged parts as evidence.

What information should I provide with my damage report?

Provide us with as much information as possible about the incident, such as:

A clear description of the facts
Photos of the damage
The European Accident Statement (in case of a traffic accident)
Any invoices, quotations or other supporting documents

Depending on the type of damage, additional documents may be required.

I have moved. Do I need to update my insurance policies?

Yes. An address change can impact various insurances, such as your home insurance, family insurance, car insurance or legal assistance insurance. Therefore, please notify us of your new address as soon as possible. We will review which adjustments are necessary and ensure that your insurances continue to match your new situation correctly.

How do I report a claim?

You can report a claim via our website or MyBroker 24/7, or through your regular contact person. We will guide you through the entire claims process and closely monitor your file.

Can I have my existing insurances reviewed?

Yes. We are happy to analyze your current insurance policies to see if your coverage still matches your life situation. This helps you avoid double insurance or gaps in your coverage.

Customer area

Who can I contact if I have problems with my access?

Are you experiencing problems logging in or do you have questions about one of our digital platforms? Then please contact your regular contact person at Van Dessel. They will be happy to assist you or make sure your access is reactivated.

How do I get access to MyBroker?

Would you like to use MyBroker? Please contact your regular contact person at Van Dessel. They will create your access, after which you will receive an invitation to log in to the platform.

How do I get access to e-GOR?

You do not need to do anything yourself. If you have a contract managed via e-GOR, you will automatically receive access to the platform. When your contract is initiated, your case manager will inform you about this and provide you with all the necessary information.

How do I request access to VD Fleet Solutions?

For access to VD Fleet Solutions, please contact your regular contact person. We will activate your account and you will then receive an email allowing you to set your own password. After that, you can immediately get started managing your fleet.

Need help? Contact us.

Did you not find the answer to your question or would you like to discuss your situation with a specialist? Our colleagues are happy to assist you.

Contacteer ons