Do you have further questions about this service or do you need more information? Below you can find answers to some frequently asked questions. You can also contact your account manager.
What does e-invoicing involve?
What is Van Dessel's e-invoicing solution?
With e-invoicing, you will receive your renewal notices quickly and easily via e-mail. Receiving messages in electronic format makes it easier to manage and organise renewal notices. It's also good for the environment, because it means using a lot less paper.
Does e-invoicing affect the terms of my contract?
E-invoicing doesn't change the terms of your contract in any way.
How can I switch to e-invoicing?
How do I get my login details or username?
You don't need login details or a username for e-invoicing. We simply need the e-mail address you want us to send your renewal notices to.
I still haven't received an e-mail or letter about e-invoicing. Can I still switch?
Yes, of course. You can register for e-invoicing at any time via our website. You can also send an e-mail to firstname.lastname@example.org indicating that you wish to switch to e-invoicing.
If I opt for e-invoicing, does this apply to all my policies?
Yes, e-invoicing always applies to all your policies.
Do I need to register separately for each company (or subsidiary)?
Yes. You should receive a separate invitation via e-mail or post for each company (or subsidiary). If you want to do it directly via the form on our website, you should register separately for each company (or subsidiary) using the file number. We view multiple registrations under the same file number as one registration.
When will I receive my first electronic renewal notice once I've registered for e-invoicing?
As soon as we receive your registration, we will start sending your renewal notices in electronic format. It may take a few days before your registration has been processed by our system.
Do I have to switch to e-invoicing?
No, you are welcome to continue receiving your renewal notices on paper. However, we do advise using e-invoicing, as it is better for the environment and is easier.
What should I do if I don't want to switch to e-invoicing?
All you have to do is call your account manager and let them know. We will record it in our system that you have refused consent.
(Changing) preferences and information
How can I change the e-mail address my renewal notices are sent to?
If you want to change the e-mail address you use for e-invoicing, you must let us know in writing (via e-mail to email@example.com). We will then change the e-mail address we have on file.
Can I provide you with a specific e-mail address for e-invoicing (in addition to the e-mail address I use for all other communication)?
Yes, of course. The e-mail address you provide for e-invoicing will exclusively be used for your electronic renewal notices.
How can I switch back to receiving renewal notices on paper?
If you no longer wish to do e-invoicing, you must let us know in writing. The best way to do so is to send an e-mail to firstname.lastname@example.org stating that you wish to go back to receiving your renewal notices on paper. We will then change the necessary information in our systems.
In the event of problems
Who should I turn to if I have problems registering?
If you are experiencing problems, it is best to contact your account manager. If there is no immediate solution, your account manager will ask you to send an e-mail stating that you wish to switch to e-invoicing. This also allows you to register immediately.
What should I do if I don't receive any electronic renewal notices?
Contact your account manager, who will check if your e-mail address is still stored correctly in our files. If so, you will have to check whether our e-invoicing messages have ended up in your spam folder. If this doesn't solve the problem, then our IT service will investigate what has gone wrong.
Can I also pay to renew my policy electronically?
Yes, you can. The digital renewal notice that you receive by e-mail contains a payment button with which you can immediately arrange your payment electronically. Our renewal notices on paper contain a QR code that you can scan to make an electronic payment.
Our corporate clients can also opt to receive and process their renewal notices digitally.
Can I consult an overview of my electronic renewal notices?
You must archive your electronic renewal notices yourself in your inbox and/or on your hard drive.
What are the system and technological requirements for using e-invoicing?
There are no special technical requirements. All you need is an e-mail address that you use regularly.
I only have a hotmail address. Can I use that for e-invoicing?
Yes, as long as you provide us with this e-mail address.
Can my electronic renewal notices be viewed by multiple people?
Everyone who has access to the e-mail address you use for e-invoicing can view and manage your electronic renewal notices.